VEC Payment Policy
Payment within 30 days of invoicing:
Payment at time of invoice receipt is requested for each routine and emergency visit. You will receive an invoice with a link to pay by credit card, or payments can be e-transferred to valleyequinepayments@gmail.com. We also accept cash. At this time, e-transfer is our preferred method of payment. We do not accept cheques. After 30 days, an interest charge of 2% will apply
Running balances/30 day balances:
Clients with no payment history or with a history of payment after 30 days may not run a balance. Clients who fall into one of these categories may be requested to have a credit card on file, pay cash at time or service, or a pre-payment may be requested. Clients with good payment history running balance will be capped at $1000.
Medication Payment:
Payment for any medication prescribed is due upon receipt of invoice. Payment is required before medication is dropped.
Credit Cards:
A credit card on file is required for new clients. All new clients are required to sign a credit card preauthorization form. Unpaid invoices will be billed via credit card after 30 days of no payment. All credit card information is stored in a secure database. Our software is Payment Card Industry Data Security Standard compliant.
E-Transfers:
Please include your name and account number in the notes when sending an e-transfer. E-transfers can be sent to valleyequinepayments@gmail.com.
Financing/Payment plans:
We’re horse people. We know that horses love to have expensive, unplanned emergencies. We have your horse’s best interests at heart. With these unplanned events, we will work with you to develop a payment plan through a third-party financing service.
Scratch Pay - www.scratchpay.com
Lend Care - https://www.lendcare.ca/en/consumer/veterinary-financing
We have our own payments to make and are unable to carry client’s balances without payment for prolonged periods of time.
Service for accounts with unpaid balances over 60 days:
Client accounts that are overdue 60 days and have not made agreed upon payments will not receive service until the account is fully paid and a future payment agreement has been made. These accounts may be subject to collections if communication ceases and there is no agreed upon payment arrangement.
Interest accrual:
Unpaid accounts over 30 days will automatically incur a 2% interest fee added to the invoice.